Terms of Service

  • Lessons are booked and paid for in advance on a termly basis, according to the number of lessons scheduled for that term.

    Customer Cancellations: Lessons cancelled by students or parents are non-refundable. Where possible, the school will endeavour to offer an alternative lesson time; however, rescheduling is subject to availability and cannot be guaranteed.

    School Cancellations: If a lesson is cancelled by the school, the customer may request a refund for the cancelled lesson. Alternatively, the amount will automatically be carried forward as credit towards the following term's fees.

    Teacher Availability and Changes: The school reserves the right to assign a substitute teacher to a scheduled lesson if the student's usual teacher is unavailable, ensuring continuity of tuition wherever possible.

    Parents and students may request a change of teacher after booking for the term. However, teacher changes are subject to staff availability and timetabling arrangements and cannot be guaranteed.

  • At Crescendo, the safety and wellbeing of our students are a priority. All our teachers are DBS-checked and have received training in child safety and safeguarding.

    A receptionist will be present at the school during opening hours. However, supervision of children outside their scheduled lesson times cannot be guaranteed.

    Parents and guardians are kindly requested to remain responsible for supervising their children while on the premises before and after lessons, to ensure a safe and secure environment for everyone.

  • At Crescendo, we are committed to making music education accessible and welcoming to students of all ages and abilities.

    All our classrooms are located on the ground floor, and an accessible toilet is available on the premises.

    We warmly welcome students with learning disabilities and additional educational needs. To ensure that every student receives the most appropriate support and enjoys a positive learning experience, we kindly encourage parents and students to discuss any specific learning needs with our management team in advance. This will help us identify the most suitable teacher and tailor our approach to each student's individual needs.

    If you have any specific accessibility requirements or need additional assistance when visiting our school, please let us know in advance. Our team will be happy to discuss your needs and make reasonable arrangements to ensure your visit is as comfortable and accessible as possible.If you have any specific accessibility requirements or need additional assistance when visiting our school, please let us know in advance. Our team will be happy to discuss your needs and make reasonable arrangements to ensure your visit is as comfortable and accessible as possible.

  • At Crescendo, we value open communication and are committed to providing a positive experience for all our students and families.

    If you have any complaints, concerns or suggestions, please speak directly with the School Manager during opening hours or contact us by email at info@crescendomusicschool.co.uk.

    We welcome your feedback and are always happy to listen, discuss any concerns and explore how we can better accommodate your needs and continually improve our services.